What are your operating hours?

Can I make a booking for the same day?

How long will I be charged for?

Do you have a "No Fix, No Fee" policy?

How much do you charge?

Can I buy hardware from you?

What are your operating hours?

Currently Clicksonline.info operates 7 days a week.

Monday to Friday we only take bookings that can be attended from 9am to 1 pm.

Saturday and Sunday we take bookings from 9am until late.

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Can I make a booking for the same day?

Due to Clicksonline.info only operating until 1 pm during the week, if you phone after 10 am your booking will be made for the next available time. The same goes for any work that will take more time than we have.

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How long will I be charged for?

Every appointment is different. The length of the time for an appointment depends on what is needed to be done, what the customer needs and the questions asked.

While the pricing structure is simple, if time is used unproductively, waiting for programmes to install or getting devices found and started, discounts can be offered at Clicksonline.info's discretion.

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Do you have a "No Fix, No Fee" policy?

No single person can know how to fix every problem. While we do believe in persevering until the job is done, some times some problems can be beyond even the best people.

We do have a No Fix, No Fee policy, however due to abuses of similar policies with other businesses ours is less forgiving. If you have a single problem that we are unable to diagnose within 30 minutes we will not charge you, but we will try and point you to someone who can. If you have a number of problems and we can't solve one or more of them, you will only be charged for the time taken to fix what we could.

To reduce the need for this sort of policy we do vet our calls and try to help the best we can prior to you making an appointment.

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How much do you charge?

Clicksonline.info uses a simple pricing structure. $50 per hour or part there of. In other words, if we work for an hour you are charged $50, if we work for 1 hour 30 minutes you are charged $100, if we work for 2 hours you are charged $100. 

Discounts are offered at times including a seniors discount as well as a reduction in hourly rate from the second hour. 

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Can I buy hardware from you?

At this time, Clicksonline.info does not stock any hardware for computer repairs. If any hardware is needed for your computer, you must purchase it yourself.

We will inform you on exactly what you need, and give you some alternate places to buy it, plus we will return to your home or work and install it at no cost once you have the hardware needed.

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